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SERVICE CONCEPT
服务理念
提倡服务的全程化和全员化，将服务理念和服务意识贯彻到每一个员工的心中，通过专业化的售前服务，与客户一体的售中服务，帮助客户排除故障及解决问题的售后服务等全程服务体系，确保服务过程的完美质量，提高企业的竞争力。公司有专职的客户服务部，另五大职能部门配合客服部，其中包括信息部、订单部为不同的客户解决不同的问题；客户服务部还具备专业的知识库和专业技术人员，可及时回答客户的问题；
全力构造“直接反馈、同步响应、系统联动”的客户服务系统，各一线人员及时将客户的问题即时传输给公司相关部门，各部门同时启动支持解决程序，并在充分沟通的基础上，第一时间制定整体解决方案，以最快的速度解决问题。
目前，公司在全国的各省市自治区均配备了专业的售后服务人员，对所有产品在全国范围内提供售后联保服务，让各地用户放心地享受到后期服务，保证将客户意见、故障报修等情况在第一时间内反馈到公司客户服务部。
SERVICE SYSTEM
服务系统
提倡服务的全程化和全员化，将服务理念和服务意识贯彻到每一个员工的心中，通过专业化的售前服务，与客户一体的售中服务，帮助客户排除故障及解决问题的售后服务等全程服务体系，确保服务过程的完美质量，提高企业的竞争力。公司有专职的客户服务部，另五大职能部门配合客服部，其中包括信息部、订单部为不同的客户解决不同的问题；客户服务部还具备专业的知识库和专业技术人员，可及时回答客户的问题；
全力构造“直接反馈、同步响应、系统联动”的客户服务系统，各一线人员及时将客户的问题即时传输给公司相关部门，各部门同时启动支持解决程序，并在充分沟通的基础上，第一时间制定整体解决方案，以最快的速度解决问题。
目前，公司在全国的各省市自治区均配备了专业的售后服务人员，对所有产品在全国范围内提供售后联保服务，让各地用户放心地享受到后期服务，保证将客户意见、故障报修等情况在第一时间内反馈到公司客户服务部。
PRODUCT ——————
We adhere to high standards of production management
Laser carving display
Professional equipment to create exquisite products
Laser carving display
Professional equipment to create exquisite products
Fiber laser engraving machine
The fiber laser machine adopts an integrated overall structure, no optical pollution, optical mode, high conversion efficiency, and has many unique advantages in laser marking applications.
Purple laser engraving machine
The ultraviolet laser marking machine adopts the third-order intracavity frequency doubling technology to output a 355nm ultraviolet laser. The 355nm ultraviolet light focus spot is very small, and the processing heat effect is small, so it can perform ultra-fine marking.
3D laser engraving machine
3D laser engraving adopts high-speed scanning galvanometer, which has high scanning accuracy, fast speed, stable performance, and meets the requirements of long-term continuous work. The system is simple to operate, flexible and convenient to change. With automatic lifting and secondary rotation functions, four-axis linkage can be realized, and CCD visual positioning is supported at the same time, for special shapes, and products with multiple different orientations are required at the same time, reducing manual operation flipping and the number of machines, and laser carving products are the highest precision It can reach within 0.02mm.
Dongguan Elegant Hardware Products Co., Ltd.
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Dongguan Elegant Hardware Products Co., Ltd. is a national high-tech enterprise that provides advanced vacuum coating technology research and development services, advanced vacuum coating production and processing, and vacuum coating equipment research and development, design and production.
The company was established in 1997, starting from a factory run by Shenzhen University, from two PVD coating machines to more than 120 coating machines. Starting from traditional watches and jewelry, the company gradually involves golf heads, mobile phone parts, smart wear, and milling. Knife bits and so on.
The company is headquartered in Zhongtang Town, Dongguan City, Guangdong Province. It covers an area of 22,000 square meters and a building area of 48,000 square meters. The company is a national high-tech enterprise. In 2011, it was selected as a member of the National Watch Standardization Technical Committee. In March 2021, it was incorporated into Dongguan Doubled Enterprise Library.
News
We study customers and consider the authenticity of our services, this is our mission
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We study customers and consider the authenticity of our services, this is our mission
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Tel：0769-88116629 E-mail：dianya@dianyawujin.com
Company Address: Room101,No.36,ZhongtangSection,BeiwangRoad,ZhongtangTown,Dongguan City,Guandong Province,China
Dongguan EIegant Hardware Products Co.，Ltd All rights reserved 粤ICP备2021066733号
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