SERVICE CONCEPT

服务理念



提倡服务的全程化和全员化,将服务理念和服务意识贯彻到每一个员工的心中,通过专业化的售前服务,与客户一体的售中服务,帮助客户排除故障及解决问题的售后服务等全程服务体系,确保服务过程的完美质量,提高企业的竞争力。公司有专职的客户服务部,另五大职能部门配合客服部,其中包括信息部、订单部为不同的客户解决不同的问题;客户服务部还具备专业的知识库和专业技术人员,可及时回答客户的问题;

全力构造“直接反馈、同步响应、系统联动”的客户服务系统,各一线人员及时将客户的问题即时传输给公司相关部门,各部门同时启动支持解决程序,并在充分沟通的基础上,第一时间制定整体解决方案,以最快的速度解决问题。

目前,公司在全国的各省市自治区均配备了专业的售后服务人员,对所有产品在全国范围内提供售后联保服务,让各地用户放心地享受到后期服务,保证将客户意见、故障报修等情况在第一时间内反馈到公司客户服务部。


SERVICE SYSTEM

服务系统



提倡服务的全程化和全员化,将服务理念和服务意识贯彻到每一个员工的心中,通过专业化的售前服务,与客户一体的售中服务,帮助客户排除故障及解决问题的售后服务等全程服务体系,确保服务过程的完美质量,提高企业的竞争力。公司有专职的客户服务部,另五大职能部门配合客服部,其中包括信息部、订单部为不同的客户解决不同的问题;客户服务部还具备专业的知识库和专业技术人员,可及时回答客户的问题;

全力构造“直接反馈、同步响应、系统联动”的客户服务系统,各一线人员及时将客户的问题即时传输给公司相关部门,各部门同时启动支持解决程序,并在充分沟通的基础上,第一时间制定整体解决方案,以最快的速度解决问题。

目前,公司在全国的各省市自治区均配备了专业的售后服务人员,对所有产品在全国范围内提供售后联保服务,让各地用户放心地享受到后期服务,保证将客户意见、故障报修等情况在第一时间内反馈到公司客户服务部。


Welcome to the website of Dongguan EIegant Hardware Products Co.,Ltd

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HONORARY QUALIFICATION

 

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HONORARY QUALIFICATION

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1. In 2017, the company cooperated with the Hong Kong Polytechnic University to establish a nano gas sensor research and development center;

2. In 2018, the company was included in the doubled enterprise database in Zhongtang Town, Dongguan City;

3. In 2018, the company won the title of National High-tech Enterprise;

4. In 2018, obtained 1 high-tech product in Guangdong Province;

5. In 2019, the company won the title of High-growth Small and Medium-sized Enterprise in Guangdong Province;

6. In 2019, the company was included in the Dongguan City Cooperative Multiplication Enterprise;

7. The company has applied for 17 patents since its transformation, including 5 invention patents.

 

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1. In 2017, the company cooperated with the Hong Kong Polytechnic University to establish a nano gas sensor research and development center;

2. In 2018, the company was included in the doubled enterprise database in Zhongtang Town, Dongguan City;

3. In 2018, the company won the title of National High-tech Enterprise;

4. In 2018, obtained 1 high-tech product in Guangdong Province;

5. In 2019, the company won the title of High-growth Small and Medium-sized Enterprise in Guangdong Province;

6. In 2019, the company was included in the Dongguan City Cooperative Multiplication Enterprise;

7. The company has applied for 17 patents since its transformation, including 5 invention patents.

 

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Home    |    About us    | Product    |    Honor    |    Technical strength    |    News    |   Contact us

Tel:0769-88116629   E-mail:dianya@dianyawujin.com

Company Address: Room101,No.36,ZhongtangSection,BeiwangRoad,ZhongtangTown,Dongguan City,Guandong Province,China

Dongguan EIegant Hardware Products Co.,Ltd All rights reserved  粤ICP备2021066733号   

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