SERVICE CONCEPT

服务理念



提倡服务的全程化和全员化,将服务理念和服务意识贯彻到每一个员工的心中,通过专业化的售前服务,与客户一体的售中服务,帮助客户排除故障及解决问题的售后服务等全程服务体系,确保服务过程的完美质量,提高企业的竞争力。公司有专职的客户服务部,另五大职能部门配合客服部,其中包括信息部、订单部为不同的客户解决不同的问题;客户服务部还具备专业的知识库和专业技术人员,可及时回答客户的问题;

全力构造“直接反馈、同步响应、系统联动”的客户服务系统,各一线人员及时将客户的问题即时传输给公司相关部门,各部门同时启动支持解决程序,并在充分沟通的基础上,第一时间制定整体解决方案,以最快的速度解决问题。

目前,公司在全国的各省市自治区均配备了专业的售后服务人员,对所有产品在全国范围内提供售后联保服务,让各地用户放心地享受到后期服务,保证将客户意见、故障报修等情况在第一时间内反馈到公司客户服务部。


SERVICE SYSTEM

服务系统



提倡服务的全程化和全员化,将服务理念和服务意识贯彻到每一个员工的心中,通过专业化的售前服务,与客户一体的售中服务,帮助客户排除故障及解决问题的售后服务等全程服务体系,确保服务过程的完美质量,提高企业的竞争力。公司有专职的客户服务部,另五大职能部门配合客服部,其中包括信息部、订单部为不同的客户解决不同的问题;客户服务部还具备专业的知识库和专业技术人员,可及时回答客户的问题;

全力构造“直接反馈、同步响应、系统联动”的客户服务系统,各一线人员及时将客户的问题即时传输给公司相关部门,各部门同时启动支持解决程序,并在充分沟通的基础上,第一时间制定整体解决方案,以最快的速度解决问题。

目前,公司在全国的各省市自治区均配备了专业的售后服务人员,对所有产品在全国范围内提供售后联保服务,让各地用户放心地享受到后期服务,保证将客户意见、故障报修等情况在第一时间内反馈到公司客户服务部。


Welcome to the website of Dongguan EIegant Hardware Products Co.,Ltd

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Dongguan Elegant Hardware Products Co., Ltd.

 

       Dongguan Elegant Hardware Products Co., Ltd. is a national high-tech enterprise that provides advanced vacuum coating technology research and development services, advanced vacuum coating production and processing, and vacuum coating equipment research and development, design and production.
The company was established in 1997, starting from a factory run by Shenzhen University, from two PVD coating machines to more than 120 coating machines. Starting from traditional watches and jewelry, the company gradually involves golf heads, mobile phone parts, smart wear, and milling. Knife bits and so on.
The company is headquartered in Zhongtang Town, Dongguan City, Guangdong Province. It covers an area of ​​22,000 square meters and a building area of ​​48,000 square meters. The company is a national high-tech enterprise. In 2011, it was selected as a member of the National Watch Standardization Technical Committee. In March 2021, it was incorporated into Dongguan Doubled Enterprise Library. To
At present, it has 4 fully automatic pre-processing cleaning lines and 120 fully automatic vacuum ion coating machines. Coating types: (1) Vacuum ion plating: IPG, IPS, IP rose gold, IP titanium, IP gun, IP black, IP red, IP blue, IP royal blue, IP coffee and other single and double-color vacuum ion plating. The vacuum ion membrane adopts the unique advanced technology of multi-arc ion and magnetron sputtering, which not only greatly increases the thickness of the PVD film, but also enhances the corrosion resistance and wear resistance of the coating, and effectively improves the bonding force and surface gloss of the film. (2) AF vacuum protective film: 1. Improve the abrasion resistance of the original film, 2. This film has water repellency, oil repellency and anti-fouling properties (commonly known as anti-fingerprint and anti-fouling film), 3. It can significantly improve the salt spray resistance and artificial sweat resistance of the substrate. The company operates strictly in accordance with the ISO9001 quality management system. With superb electroplating technology and perfect customer service, it is in a leading position in the domestic vacuum ion plating industry and has always maintained a competitive advantage in the market.
The pursuit of outstanding performance is the goal that all my colleagues in our company strive for together! At the same time, the company will strive to become the best partner of customers based on the principle of "customer respect, mutual benefit and win-win".
Our company always adheres to the "people-oriented" principle, recruits talents from all over the world, and builds the "Elegant Hardware" company into the most professional, best, and most trusted well-known enterprise in the industry. Efforts to develop "high-tech, high-performance, high-reliability, cost-effective, and highly aesthetic products. The company attaches great importance to the training of employees' skills and the cultivation of their overall quality. Improved by a combination of external and internal training and on-site guidance The overall quality of employees. The company organizes employee tours and carries out various cultural and entertainment activities every year to enrich employees' amateur cultural life and create a harmonious and harmonious atmosphere for the company.
The company has its own corporate website, through which people from all walks of life can conduct related consultations and put forward valuable opinions and suggestions. Elegant Hardware Company will continue to interact with you and serve you wholeheartedly. Customer satisfaction is our eternal goal!

Dongguan headquarters

Shenzhen factory

Vietnam factory

图片展示

Dongguan Elegant Hardware Products Co., Ltd.

 

       Dongguan Elegant Hardware Products Co., Ltd. is a national high-tech enterprise that provides advanced vacuum coating technology research and development services, advanced vacuum coating production and processing, and vacuum coating equipment research and development, design and production.
The company was established in 1997, starting from a factory run by Shenzhen University, from two PVD coating machines to more than 120 coating machines. Starting from traditional watches and jewelry, the company gradually involves golf heads, mobile phone parts, smart wear, and milling. Knife bits and so on.
The company is headquartered in Zhongtang Town, Dongguan City, Guangdong Province, covering an area of ​​22,000 square meters and a building area of ​​48,000 square meters. The company is a national high-tech enterprise. In 2011, it was selected as a member of the National Watch Standardization Technical Committee. In March 2021, it was incorporated into Dongguan Doubled Enterprise Library. To
At present, it has 4 fully automatic pre-processing cleaning lines and 120 fully automatic vacuum ion coating machines. Coating types: (1) Vacuum ion plating: IPG, IPS, IP rose gold, IP titanium, IP gun, IP black, IP red, IP blue, IP royal blue, IP coffee and other single and double-color vacuum ion plating. The vacuum ion membrane adopts the unique advanced technology of multi-arc ion and magnetron sputtering, which not only greatly increases the thickness of the PVD film, but also enhances the corrosion resistance and wear resistance of the coating, and effectively improves the bonding force and surface gloss of the film. (2) AF vacuum protective film: 1. Improve the abrasion resistance of the original film, 2. This film has water repellency, oil repellency and anti-fouling properties (commonly known as anti-fingerprint and anti-fouling film), 3. It can significantly improve the salt spray resistance and artificial sweat resistance of the substrate. The company operates strictly in accordance with the ISO9001 quality management system. With superb electroplating technology and perfect customer service, it is in a leading position in the domestic vacuum ion plating industry and has always maintained a competitive advantage in the market.
The pursuit of outstanding performance is the goal that all my colleagues in our company strive for together! At the same time, the company will strive to become the best partner of customers based on the principle of "customer respect, mutual benefit and win-win".
Our company always adheres to the "people-oriented" principle, recruits talents from all over the world, and builds the "Elegant Hardware" company into the most professional, best, and most trusted well-known enterprise in the industry. Efforts to develop "high-tech, high-performance, high-reliability, cost-effective, and highly aesthetic products. The company attaches great importance to the training of employees' skills and the cultivation of their overall quality. Improved by a combination of external and internal training and on-site guidance The overall quality of employees. The company organizes employee tours and carries out various cultural and entertainment activities every year to enrich employees' amateur cultural life and create a harmonious and harmonious atmosphere for the company.
The company has its own corporate website, through which people from all walks of life can conduct related consultations and put forward valuable opinions and suggestions. Elegant Hardware Company will continue to interact with you and serve you wholeheartedly. Customer satisfaction is our eternal goal!

Dongguan headquarters

Shenzhen factory

Vietnam factory

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Tel:0769-88116629   E-mail:dianya@dianyawujin.com

Company Address: Room101,No.36,ZhongtangSection,BeiwangRoad,ZhongtangTown,Dongguan City,Guandong Province,China

Dongguan EIegant Hardware Products Co.,Ltd All rights reserved  粤ICP备2021066733号   

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