SERVICE CONCEPT

服务理念



提倡服务的全程化和全员化,将服务理念和服务意识贯彻到每一个员工的心中,通过专业化的售前服务,与客户一体的售中服务,帮助客户排除故障及解决问题的售后服务等全程服务体系,确保服务过程的完美质量,提高企业的竞争力。公司有专职的客户服务部,另五大职能部门配合客服部,其中包括信息部、订单部为不同的客户解决不同的问题;客户服务部还具备专业的知识库和专业技术人员,可及时回答客户的问题;

全力构造“直接反馈、同步响应、系统联动”的客户服务系统,各一线人员及时将客户的问题即时传输给公司相关部门,各部门同时启动支持解决程序,并在充分沟通的基础上,第一时间制定整体解决方案,以最快的速度解决问题。

目前,公司在全国的各省市自治区均配备了专业的售后服务人员,对所有产品在全国范围内提供售后联保服务,让各地用户放心地享受到后期服务,保证将客户意见、故障报修等情况在第一时间内反馈到公司客户服务部。


SERVICE SYSTEM

服务系统



提倡服务的全程化和全员化,将服务理念和服务意识贯彻到每一个员工的心中,通过专业化的售前服务,与客户一体的售中服务,帮助客户排除故障及解决问题的售后服务等全程服务体系,确保服务过程的完美质量,提高企业的竞争力。公司有专职的客户服务部,另五大职能部门配合客服部,其中包括信息部、订单部为不同的客户解决不同的问题;客户服务部还具备专业的知识库和专业技术人员,可及时回答客户的问题;

全力构造“直接反馈、同步响应、系统联动”的客户服务系统,各一线人员及时将客户的问题即时传输给公司相关部门,各部门同时启动支持解决程序,并在充分沟通的基础上,第一时间制定整体解决方案,以最快的速度解决问题。

目前,公司在全国的各省市自治区均配备了专业的售后服务人员,对所有产品在全国范围内提供售后联保服务,让各地用户放心地享受到后期服务,保证将客户意见、故障报修等情况在第一时间内反馈到公司客户服务部。


Welcome to the website of Dongguan EIegant Hardware Products Co.,Ltd

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Company culture

Innovation leads development, scientific and technological achievements harvest

Company culture

Innovation leads development, scientific and technological achievements harvest

Our company always adheres to the "people-oriented" principle, recruits talents from all over the world, and builds the "Elegant Hardware" company into the most professional, best and most trusted well-known enterprise in the industry. Efforts to develop "high-tech, high-performance, high-reliability, cost-effective, and high-quality products. The company attaches great importance to the training of employees' skills and the cultivation of their overall quality. Improved by a combination of external and internal training and on-site guidance The overall quality of employees. The company organizes employee tours and various cultural and recreational activities every year to enrich employees’ amateur cultural life and create a harmonious and harmonious atmosphere for the company. We uphold the concept of "business as home" and provide employees with the best work Environment, provide regular training for employees, continuously improve personal ability and professionalism, and provide smooth promotion channels for employees to ensure the stability of employees. At present, our company's employees account for 15% of the total number of employees for more than ten years.

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Corporate events

Innovation leads development, scientific and technological achievements harvest

Corporate events

Innovation leads development, scientific and technological achievements harvest

New Year's Eve party

Corporate birthday party

Elegant tug of war

Elegant First Lecturer Training

The 3rd BBQ

Home    |    About us    | Product    |    Honor    |    Technical strength    |    News    |   Contact us

Tel:0769-88116629   E-mail:dianya@dianyawujin.com

Company Address: Room101,No.36,ZhongtangSection,BeiwangRoad,ZhongtangTown,Dongguan City,Guandong Province,China

Dongguan EIegant Hardware Products Co.,Ltd All rights reserved  粤ICP备2021066733号   

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